Privacy Policy

1. Information We Collect

Depending on how you interact with the Site, we may collect:

Information you provide directly

• Your name, email address, phone number, company, job title, and other contact details.
• Information included in an inquiry, contact form, project request, or other communication.
• Marketing preferences, such as whether you want to receive news or promotional emails.
• Any other information you choose to provide.

Please do not send sensitive personal information through our contact forms unless we specifically request it.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• Your IP address and approximate location derived from it.
• Browser, device, operating-system, and language information.
• Pages viewed, links clicked, referring pages, and time spent on the Site.
• Dates, times, and general details about your interactions with the Site.
• Cookie identifiers and similar technical information.

We may collect this information through cookies, pixels, analytics services, server logs, and similar technologies.

Information from other sources

We may receive information from referral partners, social-media platforms, publicly available sources, and service providers. If you communicate with us through a third-party platform, that platform’s privacy policy also applies.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and communicate with you.
• Evaluate project requests and provide our services.
• Operate, maintain, secure, and improve the Site.
• Understand Site traffic, visitor behavior, and campaign performance.
• Personalize content and improve the visitor experience.
• Send marketing communications when permitted by law.
• Maintain business records and manage our relationships.
• Detect fraud, misuse, security incidents, or other harmful activity.
• Establish, exercise, or defend legal rights.
• Comply with legal and regulatory obligations.

Where applicable law requires a legal basis, we rely on consent, performance of a contract, compliance with law, and our legitimate interests—such as operating our business, responding to inquiries, improving our services, and protecting our systems.

3. Cookies and Similar Technologies

Cookies are small files stored on your device. We may use:

• Essential cookies to operate and secure the Site.
• Analytics cookies to understand how visitors use the Site.
• Preference cookies to remember settings and choices.
• Advertising cookies, if enabled, to measure campaigns or deliver more relevant advertising.

We may use third-party analytics services, including Google Analytics. These providers may collect information about your activity over time and across websites, subject to their own privacy policies.

You can adjust your browser settings to block or delete cookies. Where available, you may also use our cookie-preference tool. Blocking some cookies may affect how the Site works.

Browser “Do Not Track” signals are not interpreted consistently across the industry. Where legally required, we recognize supported opt-out preference signals, such as Global Privacy Control.

4. How We Disclose Information

We may disclose personal information to:

• Website hosting, analytics, communications, email, security, cloud-storage, and other technology providers.
• Professional advisers, including lawyers, accountants, insurers, and consultants.
• Contractors and business partners helping us provide requested services.
• Government bodies, courts, regulators, or law-enforcement authorities when required or permitted by law.
• Parties involved in a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.

These recipients may use information only as permitted by their agreements with us and applicable law.

We do not sell personal information for money. We also do not knowingly sell or share the personal information of anyone under 16.

Publishing note: Confirm whether any advertising or remarketing technology on the Site constitutes “selling” or “sharing” under applicable state privacy laws. If it does, this section and the Site’s opt-out tools must be updated before publication.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Respond to inquiries and manage business relationships.
• Provide services and maintain appropriate records.
• Satisfy legal, tax, accounting, and reporting obligations.
• Resolve disputes and enforce agreements.
• Protect the security and integrity of our systems.

Retention periods vary according to the type of information, why it was collected, and applicable legal requirements. We may keep aggregated or de-identified information that no longer reasonably identifies an individual.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Choices and Rights

You may:

• Unsubscribe from promotional emails using the link in each message.
• Change cookie choices through our cookie-preference tool, if available.
• Ask us to access, correct, or delete certain information.
• Object to or restrict certain uses of your information.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of certain targeted advertising, sales, sharing, or profiling.
• Appeal our response to a privacy request, where applicable.
• Lodge a complaint with your local privacy or data-protection authority.

Your specific rights depend on where you live and are subject to legal exceptions. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, contact us using the details below. We may need to verify your identity before completing it. An authorized agent may submit a request where permitted by law, but we may require evidence of that authorization.

8. California Privacy Rights

If the California Consumer Privacy Act applies to Trebuchet and you are a California resident, you may have the right to:

• Know the categories and specific pieces of personal information collected about you.
• Know the sources, purposes, and categories of recipients associated with that information.
• Request deletion or correction of personal information.
• Opt out of the sale or sharing of personal information.
• Limit certain uses of sensitive personal information.
• Receive equal service and pricing when exercising your rights.

The categories described in Section 1—including identifiers, internet activity, professional information, correspondence, and related inferences—reflect the information we may have collected during the preceding 12 months. We use and disclose these categories for the purposes described in Sections 2 and 4.

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.

9. International Visitors

Trebuchet is based in the United States. If you access the Site from another country, your information may be transferred to, stored in, or processed in the United States and other countries whose privacy laws may differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers. Visitors in the European Economic Area, United Kingdom, or Switzerland may contact their local data-protection authority with a concern.

10. Children’s Privacy

The Site is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.

11. Third-Party Websites

The Site may contain links to third-party websites or services. We do not control their privacy, security, or content practices. Review the privacy policy of any third-party service before providing information to it.

12. Changes to This Policy

We may update this Privacy Policy as our practices, technology, or legal obligations change. We will post the revised version on this page and update the date above. If changes materially affect how we use personal information, we will provide additional notice when required by law.

13. Contact Us

Questions, concerns, or privacy requests? Contact:

Please use the subject line “Privacy Request” so we can route your message quickly.